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Terms of service

These terms describe how we work — what we commit to, and what a project needs from you. A specific project is always governed by its individual agreement; where they differ, the agreement prevails.

Last updated: 2026-10-01

1. Services

Zen Minds builds websites, online shops and custom software, and carries out SEO audits. The exact scope, price and timeline of each project are agreed in writing before work starts.

2. Quotes and payment

  • Websites and online shops: a project starts after written confirmation of scope and price and a 50% deposit; the remaining 50% is due on delivery, before launch;
  • Custom software: first paid planning at a fixed price — credited toward the build if you go ahead. The work is then split into milestones: the scope and price of each are agreed in writing and paid separately. You can stop before approving the next milestone — you only pay for approved work;
  • "From" prices on this site are starting points — the final price depends on scope and is fixed in advance.

3. Scope and revisions

  • The price includes the agreed scope and the revision rounds stated in the offer (one-page site — 1, business site — 2);
  • Out-of-scope work (new pages, features, an extra round, changes after launch) is quoted separately — always in advance;
  • Websites have no admin panel: after launch, edits are done by us as an add-on. In an online shop the client manages products and orders in its admin panel;
  • Timelines count business days and also depend on timely delivery of materials.

4. Your side

  • Texts, photos and feedback delivered on time;
  • A guarantee that you have the right to use the materials you provide;
  • Domain and hosting are registered in your name and you pay the providers directly (we help you set them up);
  • For online payments — opening a bank merchant account; approval is the bank's decision.

5. Ownership

After full payment, the finished website is yours. Domain, hosting and analytics accounts are registered in your name from the start. Third-party components (fonts, software licenses) remain under their own licenses.

6. Third-party services

Hosting, domains, Google, bank payments and booking software are separate companies' services with their own terms. We cannot answer for their availability or decisions (e.g. a bank approving a merchant account), though we help you through the process.

7. What we do not promise

We do not guarantee specific Google positions, traffic or revenue figures — nobody controls those, and anyone promising them is not being honest with you. We work on what we can control: a fast, sound website within the agreed scope. For custom software, timelines and outcomes are not guaranteed up front — the estimated time of each milestone is set during planning.

8. Limits of liability

We work with professional care. For direct damages our liability is limited to the amount paid for the project in question. We are not liable for indirect damages (lost profit and similar), force majeure, or third-party service outages.

9. Termination

If a project is terminated, completed work is billed proportionally; for custom software, by approved milestones. All access and materials are handed over in full — we keep nothing hostage.

10. Law

These terms are governed by the laws of Georgia. In case of a dispute we first seek agreement in writing: zen@zenminds.ge.